Privacy policy

This policy explains what personal information Rebels — The Grappling Club collects, why, and what you can do about it.

Who we are

Rebels — The Grappling Club is run by Rebels Grappling Ltd, registered in England and Wales (company number 17428935), registered office 21 Stride Avenue, Portsmouth PO3 6HN. We're the data controller for the information described here. For anything about your data, email info@rebelsgrapplingclub.com.

What we collect and why

When you get in touch

If you email, call or message us, we keep your name, contact details and what you tell us so we can reply. We rely on our legitimate interest in answering enquiries.

When you book a trial or become a member

We use Mat Track to run memberships, bookings and check-ins. When you sign up we collect your name, contact details, date of birth, emergency contact and membership details, and we record the classes you attend and your belt progress. We need this to provide your membership, so we rely on our contract with you.

Health information

Our waiver and health declaration ask about injuries and medical conditions so our coaches can keep you safe on the mats. Health information is special category data, and we only collect it with your explicit consent, which you give when you complete the declaration. You can withdraw consent at any time, but we may not be able to let you train safely without it.

Payments

Card payments are handled by Stripe and Direct Debits by GoCardless. They collect your payment details directly; we never see your full card or bank details. We see whether a payment has been made, and we keep payment records because the law requires us to.

Children

For members under 18, a parent or guardian gives us the child's details, completes the waiver and health declaration, and is our main contact.

News and offers

We'll only send you marketing emails or texts if you've agreed to them. You can unsubscribe at any time using the link in the message or by emailing info@rebelsgrapplingclub.com. Messages about your membership, like payment reminders or timetable changes, aren't marketing.

This website

• Our website is hosted by Cloudflare, which processes your IP address and basic browser information to deliver the site and protect it from attacks.
• If you switch between light and dark mode, your choice is saved in your own browser. It isn't sent to us.
• The map on our home page is provided by Google Maps. When it loads, Google may collect information and set cookies under Google's privacy policy.
• We don't use analytics or advertising cookies on this website.

Who we share it with

We never sell your information. We share it only with:

• Mat Track Ltd, which provides our membership and booking software
• Stripe and GoCardless, which process payments
• Google, which provides our email
• Cloudflare, which hosts our website
• Professional advisers such as our accountant and insurer, when needed
• Emergency services, if someone is hurt
• Anyone we're legally required to share it with

Some of these providers process data outside the UK. When they do, it's protected by UK adequacy regulations or approved contract terms.

How long we keep it

• Enquiries: up to 12 months after we last hear from you.
• Membership and attendance records: while you're a member and for 6 years after, for our accounts and in case of legal claims.
• Waivers and health declarations: while you're a member and for 3 years after, or until a child member turns 21 if that's later, in case of an injury claim.
• Payment records: 6 years, as the law requires.

Your rights

You have the right to:

• get a copy of the information we hold about you
• ask us to correct anything that's wrong
• ask us to delete your information
• ask us to limit how we use it, or object to how we use it
• ask for your information in a format you can take elsewhere
• withdraw your consent at any time, where we rely on it

Email info@rebelsgrapplingclub.com to use any of these rights. We'll reply within one month. Some rights have limits, for example where the law requires us to keep records.

Complaints

If you're unhappy with how we've handled your information, please tell us first at info@rebelsgrapplingclub.com. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.